Question 1

How quickly can you fix my cable issues?

Accepted Answer

In most cases, our rapid response team can address cable issues the same day you call. For emergency situations, we typically arrive within 1-2 hours. Cable repairs usually take 1-2 hours to complete once our technician arrives. We carry common cable sizes on our trucks, so most repairs can be completed in a single visit without waiting for parts.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cable issues typically stem from several causes: normal wear and tear over time (cables have a lifespan of 8-15 years depending on usage), rust and corrosion from moisture exposure, improper tension causing uneven wear, worn or damaged drums that fray cables, or sudden breakage from a broken spring putting extra stress on the cable. Regular maintenance can identify cable wear before complete failure occurs.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options to help make your project affordable. Our financing plans include low monthly payments, competitive interest rates, and quick approval processes. Contact us for details on current financing offers and to see which plan works best for your budget.

Question 4

What areas do you serve?

Accepted Answer

We proudly serve Oak City and the surrounding Eastern North Carolina communities including Roanoke Rapids, Weldon, Scotland Neck, Tarboro, Rocky Mount, Enfield, Littleton, Whitakers, Nashville, and Hamilton. If you don't see your city listed, give us a call – we may still be able to help!

Question 5

Do you offer emergency services?

Accepted Answer

Absolutely! We provide 24/7 emergency garage door service, 365 days a year. Whether your door is stuck open, won't close, or you've experienced a break-in, our emergency team is ready to help. There's no extra charge for nights, weekends, or holidays. Call our emergency line anytime at (252) 682-0467.

Question 6

What warranty do you offer?

Accepted Answer

We stand behind our work with a comprehensive 3-year warranty on all installations and repairs. This covers both parts and labor. Our warranty reflects our confidence in our workmanship and the quality parts we use. We also honor all manufacturer warranties on the products we install.

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